Category Archive Hotel Business

What Hotels Can Start Doing To Increase Guest Satisfaction Levels

Has your hotel been searching for top hotel guest satisfaction tips? Keeping your guests happy is one of the best ways to help ensure repeat business, so it’s important to make necessary changes that can improve satisfaction rates. Here are some top ideas you could potentially implement straightaway.

Offer Guests Exclusive Perks and Start a Loyalty Program

One simple way to boost guest satisfaction is to offer key perks for loyal customers. Having a loyalty program can encourage repeat business while sweetening the pot for your customers. You may wish to:

  • Provide small perks that add up based on the number of times guests stay at your hotel
  • Offer discounts at the hotel restaurant or bar for loyal guests
  • Allow guests to personalize their experience by offering special room upgrades

Make Your Hotel’s Website Easy To Navigate

If you don’t already have an easy-to-navigate website, you could be unintentionally leaving your customers frustrated before, during or after each visit. Make sure to:

  • Make online booking or cancellations simple
  • Provide other services, such as room service, through an online portal
  • Allow guests to chat with hotel staff and get important questions answered
  • Keep information about your hotel as up-to-date as possible

If your hotel has experienced lower-than-ideal rates of guest satisfaction lately, these hotel guest satisfaction tips could help get you back on the right track. Consider offering perks, starting a loyalty program and improving your website to get started.